Policies

payment

To validate and confirm your booking at Tora’s Guesthouse, the total amount or advanced payment of the required services must be paid.

You can find payment details in the confirmation letter, which we will send you by email once you fill in the form on our website.

The booking will be considered as valid when the required amount has been transferred to our international bank account, and you have received a confirmation e-mail with the booking details. Any transfer fees incurred by your bank are not redeemable from Toras Guesthouse.  Toras Guesthouse is not responsible for any bank fees incurred by your financial institution.

Upon check in, full payment must be made. We accept local currency only in Rupiah.

CONDITIONS FOR SURF N STAY PACKAGES

All personal details are compulsory on the registration form. The participant’s minimum age is 16 years old (ask for exceptions).

Toras Surf n Stay Guesthouse reserves the right to make modifications. Customers must be physically fit and capable to swim. The client confirms that from a medical point of view, there is nothing that prevents him/her from going surfing or bodyboarding.

Our surf instructors will take you to surf spots and suggest where to surf but are not in any way responsible for clients safety or for injury or death whilst surfing. Our head surf teachers are qualified instructors licensed by the ISA and own the level 1 or level 2 certificates.

We require that you communicate us any relevant medical aspects: allergies, disabilities, medical incapacities etc.

Each customer is responsible for our surf equipment during its use and accepts the responsibility to replace it in case of loss or serious damage by inappropriate use of it. The customer has to pay the lost or damaged equipment which automatically becomes the customer’s property.

The excursions and trips we offer are not included in the total camp price. They depend on a minimum number of participants and availability. These reasons can lead to a cancellation of the previous.

Cancellations

The cancellation will be valid the day we receive it.

– We will refund you 50% of the deposit paid, when cancellations are produced until two weeks before the arrival date.

– Within less than two weeks before the starting, we do not refund. We recommend you to contract a travel insurance.

responsibilities

Toras Surf n Stay does not accept any responsibilities or any refunds in the following circumstances.

– When the client is responsible for the incorrect delivery of the services.

– When the defective services are due to third parties or they occur in an unpredictable manner.

– When the services cannot be provided, due to conditions beyond the control of the company. These are unusual and unpredictable conditions which could result in unexpected consequences such as natural disasters or meteorological aspects etc.

– When any happening could occur before and after the course hours.

– Clients have to listen to the instructions of our staff and to follow the instructors regulations. In case of not doing so and behaving irresponsible, the company will take the necessary measures, prior notification, such as the exclusion of the courses.